[Request] The perfect support request

We would like to give you an inspiration about how a well written support request looks like and
what kind of information we usually need to help you in the best possible way.

Please take a look at the given example below and feel free to use the given template for your future requests.

Summary

Try to summarize the impact of your issue and not the cause.

Issue description

Please describe what you try to achieve. Tell us about your use case and at which point you face issues.

Inform us about the used tools and their respective version. Take a look at [Version] Where can I find version information as well.

Steps to reproduce

Is the issue reproducable? If so, what steps are necessary to achieve it? Please write the required steps down.

Expected behavior

What kind of behavior do you expect?

Actual behavior

What kind of behaviour do you actually get?

Sample data

Always try to include necessary data for our further analysis, especially if you face error messages.

Screenshots are helpful, but usually not enough for us to fully analyze and reproduce your issue.

Take a look at [Support data] How do I provide support data and [Logging] Where can I find log files as well.