Issue

I would like to provide my support request with data.
What kind of data is necessary and where do I find it?

Solution

In genereal we always recommend to include data to process your request more quickly.

If your attachments are too big for our system please ask us for an upload link.

ECU-TEST / TRACE-CHECK

You can use the Support Wizard. It offers you the option to collect all information in an easy way
and exports them to a .zip file.

Choose between Compile support data or Reproduce problem and follow the instuctions.

TEST-GUIDE

Take a look at your TEST-GUIDE instance and navigate to System configuration > General.

If you do not have the rights to access System configuration ask the person in charge.

Take a look at Info > Help contents > 8.2. Working with logs as well.

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