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titleContact support, if your use case is not listed

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support
support
Please contact us via support@tracetronic.com or send us your request via support.tracetronic.com.

Please take a look at [Request] The perfect support request as well.

Necessary data would be in this case:

  • test report (.trf)

  • corresponding ecu.test log files (ECU_TEST_ERRecu.test_err.log and ECU_TEST_OUTecu.test_out.log)

  • corresponding package (.pkg) and/or project (.prj)

  • ecu.test configuration files (.tbc and .tcf)

  • corresponding bus database (.arxml)

  • matching Wireshark recording (.pcap or .pcapng)3

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